“Felicity and Design Scam” Official Response
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This website is for review and comment purposes only.
This website is in accordance with Section 29, 29.1, and 29.2 of the Copyright Act of Canada, which states that fair dealing for the purposes of research, private study, education, parody or satire, criticism or review, or news reporting does not infringe copyright.
SOURCE: https://laws-lois.justice.gc.ca/eng/acts/c-42/page-9.html#h-103269
This website is in accordance with section 107 of Copyright Law of the United States, which states that fair use for purposes such as criticism, comment, news reporting, teaching (including multiple copies for classroom use), scholarship, or research, is not an infringement of copyright.
If you’ve landed on this page,
it’s likely because you’ve also seen the “Felicity & Design Scam” website. Our hope in creating this website is that you’ll put at least as much stock into these testimonials as you might toward the negative commentary, and understand there’s more to the story.
Here’s the short version: In the early part of 2019, Felicity & Design (which was comprised of only two people) had a total of 40 active clients. Working 12-17 hour days regularly, 7 days a week, we were completely burnt out by the summer of 2019.
We were overbooked for two people.
We took on more work than we could handle at one time because our experience had showed us that clients are rarely as prepared for a project as they need to be, and so we thought we could handle a larger number of clients, knowing not all of them would be “active” at one time. We admit and are deeply sorry for taking on so many projects at once.
We learned from our mistake.
We wanted the quality of our work to continue while making sure every client got their finished brand or website, but we knew we couldn’t continue working 12-17 hour days, 7 days a week.
In an effort to be transparent with our clients, we shared with them the email you’ve likely seen on the other website, reassuring our clients that we have no intention of abandoning any project but letting them know that we would need to hire contractors to complete the work or that things would need to slow down.
As a result, 80% of our client base chose to terminate their project, and that was their right to do so.
However, to say that our clients paid money and got nothing in return is wholly false.
Nearly every project was midway or nearly complete, with the in-development versions of the websites and branding to show for it. Here is just a short list of items that we had been working on with our clients prior or up to the summer of 2019. Our purpose in sharing these links is to provide a rebuttal against claims made about Felicity & Design Inc., that we “scammed people out of thousands of dollars, with no intention to deliver”.
Websites:
https://desstage.felicityanddesign.com/, content and photos © Dese’Rae Stage
https://karineben.felicityanddesign.com/, content and photos © Karine Bengualid
https://lisaruschioni.felicityanddesign.com/, content and photos © Lisa Ruschioni
https://erikawalton.felicityanddesign.com/, content and photos © Erika Walton
Copy:
https://projects.felicityanddesign.com/mockup/mandy-podlesny/
https://projects.felicityanddesign.com/mockup/peggy-martinez-copy/
Mockups:
https://projects.felicityanddesign.com/mockup/linda-dimario/ content and photos © Linda DiMario
Branding:
https://projects.felicityanddesign.com/mockup/sherry-hunter/
https://projects.felicityanddesign.com/mockup/amy-love/
Likewise, to say that we delayed for months or years is false as well. In actuality, clients would frequently put their project on hold themselves, or go out of touch for months at a time despite us following up with them, or would delay sending in the content which was needed before we worked on the project. All of these things resulted in the project taking longer than initially quoted.
Our #1 goal with every single client is that they are happy with the end product.
No matter what it took from us to get it there, we were (and still are) committed to making sure they were happy. This included additional calls with the client, multiple revision rounds, doing whatever we could to make sure the project was a success.
Please let our work speak for itself, not the words of others.
Our hope is that you’ll put at least as much stock into these testimonials as you might toward the negative (mostly false) commentary, much of which has come from people we have never worked with. Felicity & Design operates with integrity, and we ask that you base your opinion on your personal experience with us, not the gossip of others.
If you have any questions or would like more information, please reach out to hello@felicityanddesign.com.
Fair Use Act Disclaimer
This website is for review and comment purposes only.
This website is in accordance with Section 29, 29.1, and 29.2 of the Copyright Act of Canada, which states that fair dealing for the purposes of research, private study, education, parody or satire, criticism or review, or news reporting does not infringe copyright.
SOURCE: https://laws-lois.justice.gc.ca/eng/acts/c-42/page-9.html#h-103269
This website is in accordance with section 107 of Copyright Law of the United States, which states that fair use for purposes such as criticism, comment, news reporting, teaching (including multiple copies for classroom use), scholarship, or research, is not an infringement of copyright.